1. Damaged or Defective Items
If you receive an item that is damaged or defective:
Please contact us immediately upon receiving the item, and include photos of the damage or defect.
We will provide a exchange at no additional cost to you.
2. Non-Refundable Items
The following items are non-refundable:
Gift cards
Items purchased during sale or clearance events (unless required by law)
Custom or personalized items
Underwear or swimwear (for hygiene reasons)
Items that show signs of wear or damage after delivery
3. How to Request a Exchange
To initiate a refund, please follow these steps:
Contact Us: Reach out to our customer service team at [Your Contact Email] or [Your Phone Number] with your order details and the reason for the return.
Exchange Authorization: Once your refund request is approved, we will provide instructions on how to exchange the item. You may be asked to send it back to us within a specific timeframe.
Exchange Shipping: You will be responsible for paying the exchange shipping costs unless the item is defective, damaged, or an error was made on our part.
Exchange Address: Returns should be sent to:
[Your Return Address]
4. Exchange Processing
Once we receive your returned item and confirm that it meets our return criteria, we will process your refund. The refund will be issued to your original payment method. Please note that:
Exchanges may take up to [7-10 business days] to appear on your account, depending on your payment provider
5. Contact Us
If you have any questions regarding our Refund Policy or need assistance with your exchange, please don’t hesitate to contact us:
Phone: [Your Contact Phone Number]
Address: [Your Business Address]
Refund Policy:- Strictly no refunds
Items matching below conditions can be exchanged